Important work is done by moderation, but it cannot solve broader issues with technology. Subjective Measurement, Designing for Well-Being, & Algorithmic Value Alignment are more promising approaches.
Fantastic post, Ravi. Your quote "Rather than optimizing for engagement and then trying to remove bad experiences, we should optimize more precisely for good experiences" should be a banner hung in every web design office...
When you are ready to cut the in-group "sociology" jargon used in this piece by 50% AND provide very concrete examples, across platforms and across political affiliations, then you might be able to convince the public that your prescription is valid. If small groups alone made for more civic speech, there wouldn't be so many small Reddit subgroups that are toxic and even closed, or extremist Twitter groups. You need to delve into very concrete examples of speech. Otherwise, it just sounds like more tech platform manipulation.
Fantastic post, Ravi. Your quote "Rather than optimizing for engagement and then trying to remove bad experiences, we should optimize more precisely for good experiences" should be a banner hung in every web design office...
When you are ready to cut the in-group "sociology" jargon used in this piece by 50% AND provide very concrete examples, across platforms and across political affiliations, then you might be able to convince the public that your prescription is valid. If small groups alone made for more civic speech, there wouldn't be so many small Reddit subgroups that are toxic and even closed, or extremist Twitter groups. You need to delve into very concrete examples of speech. Otherwise, it just sounds like more tech platform manipulation.